MY PROFILE INFORMATION

Is there a minimum age to participate in the activites? 

Yes, 18 years old 

Can I have more than one account? 

No, you can't have multiple accounts. It is possible to have multiple personal accounts linked to the same IP, e.g. multiple family members or Crowdville registered roommates using the same PC or internet connection.

Why do I have to complete my profile to 100%? 

We need the profile data first of all to be able to fill in the earnings receipts, and the two tabs 'equipment' and 'knowledge & skills' indicate for which devices it is possible to propose new campaigns or find new clients.

How do I complete my profile to 100%? 

Enter all the required data. If by chance in some fields you don't have any data to enter, write 'null' or 'none'. Insert the pdf of your ID card, upload the profile image, remember to click save for each tab, log out and login and the profile should be 100%, otherwise check again.

Can I leave the profile Incomplete? 

Yes, but you will not be able to receive payments until you have provided at least your personal details and payment details.

Can I change the data I entered in my profile later? 

Of course, just click 'complete your profile' from the 'profile' page of Negotium. WARNING! If you change your payment details after the receipt has been issued, it will indicate your old details and in case of impossibility to receive it, it will be generated again next month.

Can I choose not to receive newsletters or other communications you send me by email? 

Yes, but you risk not being updated on new campaigns. Crowdville's communications are always related to the platform and never advertising on behalf of third parties, it is only in your interest to join.

CAMPAIGN INFORMATION AND MISSION

What are the activities you propose? 

There are different types of activities. Some of them are aimed at finding bugs and malfunctions of apps and digital products; others, instead, at filling in questionnaires dedicated to the experience of using digital services and products. There are also creative contests, trials of physical technology products, voting in stores, and much more.

How much do the activities pay? 

Earnings are mainly obtained by filling out questionnaires and reporting bugs. Questionnaires start at £2, while a correctly reported bug, once accepted, can earn from £3.50 to £14.

How often are activities proposed? 

We always have open campaigns. Generally, there are at least 2 active campaigns every week.  

What are test campaigns? 

Trial campaigns are campaigns are created to understand how Crowdville works. They involve a very simple task and give the user to simulate a campaign.

Do I have to do the test campaign? 

The test campaign is not mandatory, but strongly recommended, just to understand the kind of work that will be required in the real campaigns.

What is the Crowdville City campaign? 

The aim of the campaign and the three questionnaires is to outline your interests and passions so that you can then be guided to activities that are more tailored to you. Thanks to your answers, in fact, we will be able to understand which activities are more in line with your characteristics: in this way, we will have the opportunity to bring more quality to our customers and you can have fun and earn more money doing activities that you like. (UK excluded)

Am I obligated to complete the 'Crowdville City' campaign?  

Unlike the test campaign, completing 'Crowdville City' is required in order to participate in all other Crowdville campaigns. (UK excluded)

Where do I find the campaigns?  

The campaigns can be found in Negotium and to access them just click the tab 'missions' in the main menu. You will see the campaigns of which you are participating, those of which you are not yet participating (future), and those of which you have taken part (past).

How many kinds of campaigns are there? 

There are many different types of campaigns. In your Crowdville experience you'll find activities where we'll ask you to find bugs that make an app, website or service activation process defective. There are campaigns where we'll have you run opinion polls, in which you tell us whether you liked the product and/or service you used more or less. Other activities will ask you to buy a product and test it. In short: Crowdville campaigns are always different!

What are the pre-enrolement or prestaffing questionnaires? 

They are questionnaires to be filled, in advance to allow us to understand if you have some characteristics necessary to participate in some campaigns.

Sometimes Crowdville asks me to take a poll in Otium. What are they and what are they for? 

Surveys can be used for many things: to understand how many crowders in the community have a certain product and/or service, to understand the community's opinion on a certain type of product and/or service, to gather the community's ideas on upcoming activities and campaigns.

When do the campaigns start?

The campaigns don't have a fixed cadence. They can be scheduled days in advance or start at short notice, according to the customer's needs. On average we have about two active campaigns per week, but often many more.

How do we know when the activities start?

We notify you with various posts in Otium and Facebook and with messages via Telegram and email.

Is it possible to participate in campaigns in other countries?

Only in exceptional cases is it allowed to participate in campaigns reserved for other communities.  

How do I know if I can participate in a campaign? 

Each campaign has a short post, visible to everyone: here we specify the minimum requirements to participate in the campaign.

What should I do if I can't/will not take part in a campaign I have signed up for?

Absolutely nothing, just let the campaign end and there will be no problem. You are not bound to participate in the campaign if you realize that it is not for you or you cannot participate in it for technical reasons.

How do I enter a questionnaire?

There is a special button in the campaign post. Sometimes this button is inactive and in order to activate it you must first enter the required screenshots. Other times, however, the button remains inactive until you can fill in the questionnaire. In each campaign post it is explained in detail when and how the questionnaire can be filled in.

When can a questionnaire be refused?  

There are several occasions when we can refuse a questionnaire you have entered. We can do so if the questionnaire has been submitted earlier than expected, if it has been submitted after reaching the maximum number of acceptable questionnaires (the number is indicated in the poster), if you have not uploaded the correct screenshots, if you have not participated in the Crowdville City campaign (UK excluded), if there is a clear inconsistency in the answers given, if the quality of the answers is deemed unsuitable, if the time taken to complete the questionnaire is not adequate for normal questionnaire writing and if you have not carried out the required activities/focus(s) in the requirements.

As if my questionnaire has been accepted or refused?   

Two ways. In the top right corner of Negotium there is an alarm clock icon: you will find notifications about the acceptance or not of campaign reports and questionnaires. In the campaign poster, at the top left, there is also a checklist of the steps to be taken to successfully complete a campaign. You will see boxes: if you see a red X in the questionnaire, this means that it has not been accepted.

In what language should I complete the questionnaire? 

The questionnaire must be completed in the same language as the poster. 

Is the feedback questionnaire mandatory?   

No, it is not mandatory, although it is strongly recommended. this questionnaire is used to learn about and solve any problems related to campaign management; it is in your interest to fill it in!

What's a screenshot? 

A screenshot is a snapshot of the screen of a device. it can be obtained by using the correct key combination directly from the device or by taking a picture of the device's screen. the first method is recommended, if possible, because Negotium is equipped with an automatic recognition system for the required screenshots, and "photographic" screenshots may not always be accepted (this system is disabled in case of a photographic screenshot required by post).

Why do you request screenshots in the campaign?

The screenshots are evidence of the correct version of the app and the subscription to that service required by the poster, so you need to prove that you are working in the correct environment.

How to decide whether a screenshot is to be accepted or rejected?

The screenshot must "take" the same part of the app shown in the sample photo and must show what is required as a requirement in the post. if it does not meet these requirements it will probably be rejected.

How do I enter a screenshot?

There are special buttons: in the poster you can find them in the description, just after the explanation of what the screenshot should contain; in the reports the button is at the bottom of the form, the second from the top, reserved for JPG or PNG files.

What to do if I entered the wrong screenshot at the beginning of the campaign by mistake?

Probably the wrong screenshot will be rejected automatically, in any case just enter the correct screenshot, the wrong one will not be considered.

How do I apply for a refund?

You must go to the "earnings" section of negotium and select the tab "request a refund"; search for the campaign for which you want to request a refund, click on it, enter the description of the refund (with the date!), enter the sterling equivalent of your expenditure (never higher than the maximum limit of the refund for that campaign, specified in the poster) and enter the receipt using the appropriate button. WARNING! if you have more than one receipt, you will have to create a pdf file containing both, because you can only insert one file. What if I accidentally enter the receipt? Simply insert another file: it will overwrite the first one inserted.

Talk about automatic monitoring. What is it? Is it 100% secure? 

It is a system of automatic recognition of screenshots still in testing. sometimes it happens that the screenshot is considered wrong even if it is correct. contact crowdville or on otium or by ticket to have the problem solved.

INFORMATION ON BUGS AND ALERTS

What's a bug?

A bug is a malfunction or unexpected behavior of a program, app or website 

How much money can I make reporting a bug?

You can earn between £3.5 and £14, depending on the severity of the bug. £3.5 for a small bug, £6.5 for a medium bug, £11 for a serious one and £14 for a very serious or blocking one. 

What type of bugs are there? 

Bugs can be of several types, not all of them can be reported, as indicated by the limitations in the campaign post. Here are some of them: missing link, wrong link, non-existent drop-down menu, inability to fill out a form, characters not accepted by a form, wrong or corrupted image, unrecognized access, etc..

What language should bugs be placed in?  

The language the campaign post is written in, except for computer terms and quotations of any buttons or errors appearing on the product to be tested.

Do I have to report a bug in order to fill out the questionnaire?

No, you don't need to report a bug, nor do you need to have an accepted bug report, unless it is explicitly stated in the manifest as a fundamental step.

Where do I see my reports?

You can see your reports on negotium, clicking "reports" on the campaign poster page. there are filters to find the report you are looking for.

Can I delete or correct a report?

No, you can't delete or correct it. you can duplicate it and correct it using the "reopen report (???)" button WARNING!!! the uploaded files will NOT be duplicated.

In what cases can a bug be rejected? 

A bug will be rejected if it doesn't have attachments (screenshots or, better, videos, are needed), it has been previously reported by another crowder (search among the reports before inserting it), it concerns off topic topics (read the poster well), it has been badly reported, it contains the wrong attachments, you are not pre-registered to campaigns that require it, you do not have the minimum requirements for that campaign, you have not entered the required screenshots or the screenshots have been rejected, it is duplicated by a known report (known reports are those "inherited" from previous campaigns on the same topic. You will always find them in 'reports' and they have 'servicemanagertesth' as tester).

What is the process to report a bug? 

Here is a handy page that outlines the exact process: http://bit.ly/Crowdvillebugreporting

INFORMATION ON PAYMENTS

What are the payment methods?

Bank transfers are paid monthly, with a small withholding for transfer costs. Paypal (we strongly do not recommended), is paid every 3 months, with higher transfer costs, which also includes additional currency conversion fees executed by Paypal. To understand more please visit Paypal.

What are your customers?

Telephone companies, banking companies, credit companies, energy suppliers, basically anyone who has apps or sites to test.

How often do you pay?

Payments are made monthly if you wish to be credited by bank transfer. Another option is Paypal which in this case you are paid once every 3 months, with January as the first payment month.

How do I enter my bank details to claim what I have earned?'

You must request your earnings within the bank form section of your profile. This is the first step. The earnings that you wish to receive, that are shown in your bank form, you must request them, and leave them on requested. 

The second step. Between the 1st and the 5th of the following month you will be able to invoice your earnings, you must go to your bank form and accept your earnings. When you are accepting your earnings you will also be asked to input your payment option. You will then be paid on the same month, after the 15th, it is after the 15th of the same month that you will be paid. It can take 1 - 2 weeks after you have entered your payment option to receive your earnings.

Why can't I find the section to enter my payment details?

You can enter your payment details only when you earn your first earnings. So don't worry if you don't see these fields right away.

How do I request payment?

Access "Earnings" from Negotium. You will be able to see all the earnings accrued up to that point. Then click on "Request" at each item to request. All payments requested by the end of the month will be paid, if correctly requested, between the 15th and 20th day of the following month. Once you have requested payment, a receipt will be generated, visible from 3.00 p.m. on the first day of the month. Remember to accept it by the 5th of the same month to get your payment! By accepting the receipt, you can also choose the payment method on which you wish to receive your compensation.

Are the earnings taxed?

You must adhere to the guidelines of your country on how and if your earnings are subject to tax. Regarding fees, each payment has a commission depending on the type of service used. Go to the website of the service provider (Wise (IBAN) or PayPal) to find out percentages and fixed costs usually around 2% for EUR WISE accounts. For WISE accounts in GBP the conversion fee could be higher roughly 4%.

How do I apply for an Amazon voucher?

If you have earned an Amazon Voucher, the process is very similar to requesting a cash payment. Log in to "Earnings" from Negotium and click on "Apply" under the Amazon Voucher. Again, you must remember to accept the receipt by the 5th day of the month following the payment request.

What do you mean by receipt?  

The receipt is the accumulation of the required earnings and is issued every beginning of the month. You can accept it from 3.00 p.m. on the 1st day of the month until 12.00 noon on the 5th day of the month. The receipt is important because you need it as a tax return for your Crowdville earnings. Always keep it!

Do earnings expire? 

Yes, earnings have a deadline which is indicated on the earnings itself.

Your earnings expire after 90 days after they appear in the 'Earnings' section of your profile.

Why do you only pay Paypal every 3 months? 

We have had issues with Paypal processes in the past and our resolution is to opt in to stagger payments every 3 months. We advise you to request payments by bank transfer; they are safer and faster.

Why is is that earnings disappear from my profile? 

Earnings disappear from your profile when they are being processed. Don't worry they will be paid regularly.

How long do I have to wait once you make the payments? 

Usually no longer than 3 working days, depending on the 'technical time' of your bank.

In the 'Earnings' - 'Aged' section I have less earnings than I actually earned. Why is that the case?

Sometimes we have little bugs that delay the payout in your earnings profile. You can ask for assistance, write an email to support@crowdville.net, to find out more.

I entered the payments details and accepted my receipt but I have no trace of the money in my current account and/or Paypal.

In this case there may have been an error in the payment, i.e. the bank details you entered in the appropriate section in your profile are incorrect. You can ask for assistance by emailing support@crowdville.net, to find out more.

Why do I have to provide my IBAN and other personal data? 

We only need your personal data to be able to send payments and issue tax receipts.

How do affiliations work and how much can I earn?  

Affiliates are used to increase earnings and to rank with friends. You receive the equivalent of 5% of your affiliates earnings as a reward for bringing them to Crowdville.

What kind of employment contract do we make with Crowdville when I sign up for a campaign? 

Every job with Crowdville is governed by by an occasional performance contract. We do not apply withholding tax on your earnings because our registered office is in the UK.

Should I declare my earnings from Crowdville campaigns? 

Of course, any earnings made with Crowdville should be stated in the Income Statement for the current year. For the payment of taxes on Crowdville earnings, we recommend that you consult a professional in the industry.

INFORMATION ON SUPPORT

What is a ticket? 

Tickets are reports of problems related to everything that goes beyond the normal course of campaigns. Tickets for problems related to reports must be opened within 10 days of their correction,

How do I contact Crowdville Support? 

Write an email to support@crowdville.net  

When can I write to support ? 

These are the main cases: missing payments, correct screenshots considered incorrect, problems related to the receipt of compensation, minor/major payments but about above all you open a ticket when you do not agree with the evaluation given in your report. In a few weeks our tickets will be evaluated by another team and they will get to you in a timely manner.

How quickly will the support respond to my ticket? 

On average within 1-2 weeks, depending on the amount of tickets in arrears.

What if i'm not happy with the answer? 

Within 3 days you can answer by filling in the form at the bottom of the ticket which will be reopened automatically.

When is a report, questionnaire or prize accepted within how much should be displayed in earnings before opening a ticket? 

Normally the earnings appear on the same day or at the latest on the day after acceptance. It is usually best to wait a week before opening a ticket. We recommend that you ask Otium first is the problem is limited to your case or if it is widespread, so that Crowdville can check it out instead of running the risk of clogging up your ticket service.